FAQ
Orders
How can I place an order?
How can I place an order?
To place an order, select the products you wish to purchase and add them to your cart. Then, go to the shopping cart and follow the steps indicated to complete your purchase, providing your shipping information and choosing the payment method.
What payment methods are accepted?
What payment methods are accepted?
We accept credit and debit cards (Visa, MasterCard, American Express), payments through PayPal, Apple Pay and Google Pay.
Shipment
How long does it take for my order to arrive?
How long does it take for my order to arrive?
Orders to the peninsula take between 1 and 3 business days.
How much is shipping?
How much is shipping?
Shipping costs are free for orders over €50. For orders under €50, they will be €4.50.
Returns or refunds
Can I return or exchange a product?
Can I return or exchange a product?
Yes, we accept returns and exchanges within the first 30 days after delivery, as long as the products are in perfect condition.
What do I do if I receive a defective or incorrect product?
What do I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us immediately through our customer service. We will help you solve the problem as soon as possible.