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FAQ

Orders

Is it safe to order from AMBvinos?

Yes, it's completely safe to order from AMB. Your order is 100% covered by Xcover, a pioneer in shipping insurance for online stores.

How can I place an order?

To place an order, select the products you wish to purchase and add them to your cart. Then, go to the shopping cart and follow the steps indicated to complete your purchase, providing your shipping information and choosing the payment method.

What payment methods are accepted?

We accept credit and debit cards (Visa, MasterCard, American Express), payments through PayPal, Apple Pay and Google Pay.

Can I cancel an order I've already placed?

Yes, you can cancel an order as long as it has not already been shipped, is not a preorder, or an express reservation/request for the order has not been made.

Please note that orders are processed almost immediately for fast shipping and to arrive as soon as possible.

Please also note that cancelling an order incurs a 3% charge, which covers payment gateway fees, product reservation, administrative costs, etc. This amount will be deducted from the total refund.

Shipment

How long does it take for my order to arrive?

Orders to the peninsula take between 1 and 3 business days.

How much is shipping?

Shipping costs are free for orders over €50. For orders under €50, they will be €4.50.

Having trouble with a shipment?

For any issues related to the shipment (delays, loss, breakage, incorrect address, etc.), we recommend contacting the transport agency in charge of the delivery directly, as they are the ones who can provide you with updated information and handle the issue more quickly.

- Shipments to mainland Spain and Portugal: https://www.correosexpress.es

- International shipments: UPS https://www.ups.com/es/es/home

In case of breakage or loss, gather all the necessary information and consult: How to solve a shipping problem?

How to solve a shipping problem?

Don't worry, your order is insured.

After gathering all the information from the shipping company, in order to process the claim with the transport agency and its insurance, we need you to provide us with the following information through our contact form :

- Order number and tracking number.

- Description of what happened.

- Clear photos of the damaged product(s) (if applicable).

- Photos of the exterior and interior packaging.

This information is essential to open the claim and process it correctly.

As soon as we receive it, we will begin the process and keep you informed.

If you have already submitted a claim for your case, please do not create a new one as this may delay response times.

Returns or refunds

Is my order insured against breakage, loss, or any other external problem?

Yes, your order is fully covered. It's insured by Xcover, a pioneer in online shipping protection, so in case of any problems, you're covered for a refund or reshipment.

Can I return or exchange a product?

Yes, we accept returns and exchanges within the first 30 days after delivery, as long as the products are in perfect condition.

What do I do if I receive a defective or incorrect product?

If you receive a defective or incorrect product, please contact us immediately through our customer service. We will help you solve the problem as soon as possible.

Do you have any questions?

Send us a message and we will respond as soon as possible.